The Gazette FAQs
General
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Q: How can I contact the The Gazette? Visit "Contact Us" link for more information. Q: What if I forget my password? If you forget your password, please use Forgot Password. Q: How do I change my password? Login and proceed to "My Profile > Change Contact Information". You will be prompted for your current and your desired new password. Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your web site? If you experience a problem navigating our sites, please email us at The Gazette and describe in as much detail as possible, including the steps you take leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly. Q: What customer services are available? You can request the following services online: o Review activity on your account o Report a service issue o Suspend and restart delivery of your newspaper o Donate to the Newspaper in Education Program o Register a service complaint o Make one-time or continuous credit card or bank draft payments o Start a new subscription or restart an old stopped subscription | |
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Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited? If you notify us in advance, we will suspend delivery, and credit your billing period for the time you are away. Proceed to "Delivery Options > Vacation Holds" to notify us of your vacation and to stop and restart home delivery. The lead-time to suspend an order varies by area. In most areas, suspensions can take effect in two days or less from the date you make the request. If you prefer, you can donate your vacation copies to students, through our Newspaper in Education program. You will be billed as usual for the period. For each copy you donate, four students will receive their own copy of the The Gazette. To donate your vacation copies, proceed to "Delivery Options > Vacation Holds" and choose the NIE donation option. Q: What should I do if my newspaper does not arrive or if sections are missing? Log in and proceed to "Delivery Options > Delivery Feedback" if your newspaper has not arrived by the guaranteed delivery time (6:00 A.M. Monday through Friday; 8:00 A.M. on Weekends). Also, you may notify us of missing or damaged sections on this page as well. In most areas, if we receive your request before 10:00 A.M. we can redeliver another paper or the missing sections to you the same day. If you would like a redelivery, call us at 1-800-397-8333. Otherwise, we will apply a credit to your account. Only credits for the same day can be obtained on this site. Credits for missing deliveries for previous days must be requested from a customer service representative by calling 1-800-397-8333 or by email at The Gazette. Q: Is it necessary to call to restart my subscription after it has been temporarily suspended? You do not need to call again to restart your delivery. However, if the restart date has changed, or was not provided when the account was suspended, you will need to speak to a customer service representative. Q: Where can I purchase another subscription? You can purchase these items by visiting New Subscription. Q: As a 5, 6 or 7 day print subscriber, how do I sign up for a free Green Gazette account? Current Subscriber Services account holders need only go to www.MyGreenGazette.com and use the e-mail address and password associated with their print subscription to sign into the Green Gazette. Subscribers who do not have a Subscriber Services account need to click on Register and create an account. You will then use the e-mail address and password to log in at www.MyGreenGazette.com Q: As a weekend print subscriber, how do I sign up for a discounted Green Gazette account? Subscribers who have a Subscriber Services account need to log in. Subscribers who do not have an account need register and create an account. Once the account has been accessed, click on Delivery Options and Change Subscription Plan. Once your payment information has been accepted you will use the same e-mail address and password used to register your account, when you log in at www.MyGreenGazette.com |
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